CharlieSoul Posted January 6 Share Posted January 6 Hi I just got a Vive Cosmos. I'm trying to install Viveport on a laptop with a fresh installation of Windows 10. The install program just sort of stops with the blue progress bar about two centimetres along from the left. I then installed Steam and SteamVR but it's the same problem with Viveport. It's a Dell G5 laptop with these specs: CPU i7-10750H GPU GeForce RTX 2070 I'm using a DP to mini DP adaptor. The installation has made a VIVE folder with only an Updater folder inside it. The Updater folder has App, Config, Meta, NewUpdater, Temp, Tool and Uninstall folders. Is there a way to know what is causing the install program to stall? Any help would be great please! Charlie Link to comment Share on other sites More sharing options...
Jones.ph_hsu Posted January 6 Share Posted January 6 Hi Charlie, please contact our customer support for the assistance : https://service.vive.com/hc/requests/new thank you Link to comment Share on other sites More sharing options...
CharlieSoul Posted January 7 Author Share Posted January 7 Got it working after getting a response from the HTC support team. Thanks Jones.ph_hsu! I just needed to install the Visual C++ redistributable and then re-run the Viveport installation program. Link to comment Share on other sites More sharing options...
Jones.ph_hsu Posted January 7 Share Posted January 7 have fun Link to comment Share on other sites More sharing options...
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