bandwfrog 0 Posted January 2 Hello all, Any help will be appreciated. I created my Viveport account, which is correctly set in the US. I tried to sign up for an Infinity subscription2 days ago and somehow, my location in the store in United Arad Emirates so the pricing is displayed as UAE currency. Anybody knows how to change the Location setting in the Store if it can be done? I have to add that something was up with the Viveport platform when I tried to purchase the subscription 2 days ago. I recorded the weird loops I was stuck in. The plans options changed on me. I couldn't log out. My membership status was switching from "Light Member" to "Infinity" , I think (I couldn't tell, the status was flickering rapidly and drop down menu would vanish in less than a second...) I kept landing back on the homepage when I clicked the "Claim Offer Now" button... Anyhow, I'd like to buy a subscription before the current promotional deal ends on 01/04/21 so if anyone can provide assistance, I'll be grateful. (I did submit a customer support ticket 2 days ago but response time is up to 3 business days so I might not hear back until after 01/04/21) Thank you. Olivier Share this post Link to post Share on other sites
VibrantNebula 21 Posted January 4 @bandwfrog - That can only be changed by our customer support team on the backend. To ensure you're contacting the right support team at Vive - I generated a ticket based off of your post. Share this post Link to post Share on other sites
bandwfrog 0 Posted January 4 Hello VibrantNebula, I appreciate the reply and help but I'm not sure I am going to get the support I need from your CS team before the end of the promotion. I did receive an e-mail confirmation of the CS ticket you created but it is the same generic response I received last week when I submitted my own CS ticket. It says I can expect a response within 24 to 72 hours. The Holiday promotion is over in 12 hours... Any way you can tag the ticket as "Urgent"? Thank you. Olivier Share this post Link to post Share on other sites
bandwfrog 0 Posted January 5 Update: I created a second Viveport account, with a different e-mail address. Before setting it up, I cleared my browser's history, including cookies. The same issue happened again: My profile location was set to US. I made sure to set up the store location to US also (took a screenshot). When I went to purchase an Infinity yearly subscription, the store location was again UAE. Frustrating, to say the least. I hope your CS team will be able to get back to me in a timely manner AND, as importantly, extend the promotional price + free games I would have received if not for the issue on your platform. Regards, Olivier Share this post Link to post Share on other sites
VibrantNebula 21 Posted January 7 @bandwfrog The country selection is often geo-located for legal reasons (content availability is region specific). My best guess is that you might be encountering issues due to where you IP address is resolving to geographically. It might be an ISP thing or it might be a VPN/proxy at play. You could theoretically have malware that's redirecting your internet thru a proxy without you knowing. Share this post Link to post Share on other sites
bandwfrog 0 Posted January 12 @VibrantNebula I do not believe the issue to be IP address-related. If that were the case, I have to think that both my account profile and store profile would be synced to the wrong country. This was not the case. Furthermore, I go on plenty of sites, make purchases online regularly and this has never happened. Only on the Viveport platform. With regards to malware infection: Highly doubtful. I set up the Viveport account on a brand new (less than a week old) gaming computer. All set up with anti-virus/malware protection. And I had gone on no more than 3 or 4 websites, including Viveport's, when I created the Viveport account to purchase an Infinity subscription. I'd be more than happy to send you the two video clips I took of the erratic behavior that was happening on the website. I can't upload them since they're both over 80Mb. On a related note: My customer support ticket has now gone 4 days without getting a response from the CS agent handling it. I asked him to escalate the ticket to your next tier of support or to a supervisor if he is unable to provide an adequate resolution to the issue I encountered on your platform. If you have any way to make my request move up the chain, it would be appreciated. Thank you. Regards, Olivier Share this post Link to post Share on other sites
