Half-Life: Alyx code not bundled with Cosmos Elite purchase

[twotonsosalt 0]

I have the same issue. Ordered a Cosmos Elite, there's no code on any of the literature in the box. Thanks!

 

[VibrantNebula 21]

@twotonsosalt - The code is on the cardboard insert that's the first thing you see when you open the box.

[twotonsosalt 0]

5 hours ago, VibrantNebula said:

@twotonsosalt - The code is on the cardboard insert that's the first thing you see when you open the box.

The code under "redeem your viveport offer" is for HL: Alyx?

[VibrantNebula 21]

@twotonsosalt - Yes - redeem that at www.vive.com/code and select Alxy during the redemption flow. Hardware bundles change with time so it's better to print a general code physically and then update the bundle digitally.

[itsTimeLordXD 0]

@VibrantNebulaI have the same problem as @Ryxxi

[VibrantNebula 21]

@itsTimeLordXD

You can message vive_care@vive.com for assistance with your Alyx code. Just tell them that you can't access your Alyx code and provide them with your vive.com order number or your retailer's proof of purchase and they'll be able to correct the situation.

You can also try using the bundle code lookup tool here.

[grillausmc 0]

Same problem here.  I found the VIVEPORT code.  Also the envelope with "From us to you" on it.  Only thing inside is a quality check stamp.

 

[VibrantNebula 21]

@grillausmc - the Viveport code is the hardware bundle code. Redeem it via www.vive.com/code

[fruitydrank 0]

I found the VivePort code , But i don't see any code for Alyx. don't know if blind or its not there , Thanks for the help 

[Elite_Turtle0 0]

Same issue i redeemed the six months and cant redeem half life