Kagadar 0 Posted March 23, 2020 I purchased a Cosmos Elite, which is supposed to come bundled with Half-Life: Alyx. There was no separate code for the game in the box, and the Viveport INFINITY code did not give me a second code to redeem on Steam for the game. Share this post Link to post Share on other sites
WallJack03 0 Posted March 28, 2020 I am having this problem as well. Share this post Link to post Share on other sites
VibrantNebula 21 Posted March 30, 2020 @Tim @WallJack03 - You should be able to access the code via www.vive.com/code - sending you a PM of whom else you can contact if that flow isn't working for you. Share this post Link to post Share on other sites
Zakurdras 0 Posted April 16, 2020 When you unbox your device, there should be a light blue cover section with white writing on it. It's the first thing you'll remove, after you've opened the box. You'll find the code there. Share this post Link to post Share on other sites
Clevasis 0 Posted April 25, 2020 I used the Viveport Code on the blue cover it let me get the viveport infinity 6 month trial but is not letting me go back and claim Half Life Alyx Share this post Link to post Share on other sites
rgoodl 0 Posted April 27, 2020 I am having the same issue. After redeeming the 6 mos trial of Infinity, I am unable to go back, and download Half Life. Opened a ticket with the HTC support team, but was told it would be 7-10 days before it could be looked into. Share this post Link to post Share on other sites
rgoodl 0 Posted April 27, 2020 Quick follow up: I was contacted by email today by HTC Vive support. They asked for some info such as invoice or order number, age etc. Shortly after that, I received another email with a new code that I used at Steam, and I am now downloading the monster. Thanks Vive for the quick response. Share this post Link to post Share on other sites
Ryxxi 0 Posted May 29, 2020 Just got my cosmos elite and I have the same issue.. Share this post Link to post Share on other sites