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Half-Life: Alyx code not bundled with Cosmos Elite purchase

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I purchased a Cosmos Elite, which is supposed to come bundled with Half-Life: Alyx. There was no separate code for the game in the box, and the Viveport INFINITY code did not give me a second code to redeem on Steam for the game.

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I am having the same issue.  After redeeming the 6 mos trial of Infinity, I am unable to go back, and download Half Life.  Opened a ticket with the HTC support team, but was told it would be 7-10 days before it could be looked into.

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Quick follow up:  I was contacted by email today by HTC Vive support.  They asked for some info such as invoice or order number, age etc.  Shortly after that, I received another email with a new code that I used at Steam, and I am now downloading the monster.  Thanks Vive for the quick response.

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