CMDRZOD 0 Posted December 18, 2019 Hi. This problem has been constant for me since I've owned the wireless kit. I am on Windows 10 x64 and this error occurs very often. When it does happen I have no way to fix it. I have to reboot. Sometimes this will work, sometimes the error will occur again. When this error appears my PC will not reboot normally either. I will hit reboot, the PC will go black screen and after a minute or so will shutdown. I have it set to wake through PCI and USB. Neither will wake the PC. It must manually hit the power button. Please fix this as intel is of no help either. They refuse to provide support for their product on the intel forums. Share this post Link to post Share on other sites
SuperNikoPower 12 Posted December 18, 2019 Hi @CMDRZOD, I've started a ticket with our Customer Care team for this situation. They will be able to help you better since this is a hardware based post. They will respond to you using the email address you have on file here with the forums. Share this post Link to post Share on other sites
CMDRZOD 0 Posted December 19, 2019 Awesome looking forward to hearing from them. I know I''m not the only one with wireless error 10001.9. Share this post Link to post Share on other sites
Fabito 0 Posted January 15 Have they answered in any way? I have that problem too... Share this post Link to post Share on other sites
SuperNikoPower 12 Posted January 15 Hi folks, I currently don't have sight of how the ticketing system is flowing as I am on the Community Team. On top of sending in a ticket, I can start one for you @Fabito, I would recommend reaching out to the folks on our hardware forums at http://forum.vive.com. Share this post Link to post Share on other sites
Fabito 0 Posted January 16 Thanks Niko! This may sound stupid but I couldn´t find the hardware forums... Share this post Link to post Share on other sites
SuperNikoPower 12 Posted January 16 No problem @Fabito Head on over here. https://forum.vive.com/ Share this post Link to post Share on other sites
Fabito 0 Posted January 16 Ah, ok... I just realized I am at the Viveport forum... Share this post Link to post Share on other sites
