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Hoody Nynja

Latest Viveport Update Breaks OBS

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After installing the most recent version of the Viveport app for Windows, OBS Studio is no longer able to capture an output to either stream or record. I have no issues with capturing output when playing a game in Oculus or SteamVR. In fact, even when not running any a game, the same error occurs in OBS when the Viveport app is open at the same time.

After applying the latest update, there was a Windows pop-up asking if I would like to allow some Viveport streaming feature to have access to my system, which I don't recall happening in the past. I did not see a way to turn this off or restrict it to see if it was the root cause.

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@Hoody Nynja - I wasn't able to reproduce the OBS blockage on two PC's using a variety of games. I'll pass this along to another team in a different office to see if their able to reproduce - OBS works perfectly normally for me on both Steam and Viveport builds.

 

@Hoody Nynja - Last week we launched a WiFi streaming for Viveport -> Vive Focus Plus. It shouldn't pop up unless it detects a Vive Focus Plus on the same network. Can you please describe your setup in greater detail and use the Report Issue feature in Viveport -> Settings -> Report Issue. That will upload a log to us for inspection.

We'd need more details to try and take a stab and what's happening here

image.thumb.png.0325633bc098bd66e7fa5bc2e0a3886d.png

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Thanks for the reply!

For clarity, the error message pops up when you try to stream or record. So in your screen shot, you would have to click either the "Start Streaming" or Start Recording" button to see the message.

I uses a single system setup with an Oculus Rift S. OBS captures the "OculusMirror.exe" app, which is an included tool for seeing what you see in the HMD at all times. OBS does display the feed, but dies not stream or record it.

I do not have a Vive Focus Plus, but when I click the "Check PC" button for Viveport Streaming the pop up says I'm ready to use the feature. Conversely, the Report Issue button was "greyed out" and would not work, but i will try to get more info for you shortly.

 

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Image 1 - The erro with Viveport running,  Not the color of the Start Recording button indicates it was pressed which causes the error.  Please also see the Report Issue button can not be used.

Image 2 - The pop up stating I am ready to use the Viveport Streaming feature, despite not having the appropriate hardware.

Image 3 - Same setup as Image 1, but without Viveport running; note the Start Recording button was replaced with Stop Recording, as it was able to record with no errors.

I only have Oculus running in the below, but the same occurs even when using SteamVR.

Please let me know what information you need, and if there is another way to submit a ticket without the app button working.

Error1.jpg

Streaming.jpg

No Error1.jpg

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Hey @Hoody Nynja

I have come across this issue myself. Please do report this if you can so it can be looked into. I am also looking into options for myself on this as well as looking around online. If I come up with anything in the mean time, I will let you know. 

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Hey @Hoody Nynja

 

So, this will be heavily dependent on your PC hardware. A work around I found was to run the stream on Software x264 instead of NVENC in the Output settings of OBS. This is taking the load off of your GPU and putting it back onto your CPU. Some lower end CPUs don't do super well with the load. There are two NVENC settings to change to Software x264.

 

Having said that MAKE SURE YOUR PC CAN HANDLE IT. You are doing this at your own risk. You will most likely noticed stutter in the game and dropped frames in your stream/recording. We tested it running on an i9 and it ran fine. I was also able to test it on a higher end i7. So, feel free to share your specs here and I'll check it over. This is only meant to be a temp work around until the issue is looked into. 

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3 hours ago, SuperNikoPower said:

Hey @Hoody Nynja

I have come across this issue myself. Please do report this if you can so it can be looked into. I am also looking into options for myself on this as well as looking around online. If I come up with anything in the mean time, I will let you know. 

I appreciate the suggestion! The software encoder was one of the first things I tried while researching the issue, as I assumed it was strictly related to OBS. That did not work for me though (not with Viveport running at least).

With that said, I have an i7 7700K, 32 GB DDR4 RAM, and an RTX 2070, and I've been recording and streaming with no issues going back to when i had 16 GB of RAM and a GTX 970 almost two years ago. I know you have to make the suggestion, but this isn't me trying to do too much on a potato. 😉

I've posted close to 50 videos to YT this year, most of which were Viveport titles, so I am familiar with the capture process and limitations of my hardware, so I feel confident this is related to the most recent update. The last Viveport title I was able to record was a Fisherman's Tale, which I streamed successfully a few weeks back, prior to the uodate.

http://www.twitch.tv/hoodynynja/v/511587133?sr=a

 

As shown in my screenshots earlier in this thread, I am not able to Submit a Ticket using the app, so if there is a different method that will allow me to get you info needed for this then please let me know. 👍

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That's no problem @Hoody Nynja, you can also submit a Viveport issues such as this one to customerservice@viveport.com. Make sure you include a link to this thread and a summary of whats going on. I'll make sure to follow your Twitch channel as well. 🙂 

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The latest Viveport update seems to have fixed this, at least with a quick 30 second test. I will try fir a full stream this evening, but as I couldn't even start one before its probably good now.

I am two reviews short of my goal of 50 YouTube vids this year, so this working again should help. Much appreciated! 🤘

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