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dowlnoad failed


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  • 1 month later...


I have now lost 6 hours with this very same error.

I Had a blue screen for an unrelated error, while the headset wasn't even connected. Which forced the system to restore to a previous day. On rebooting the headset was no longer detected by SteamVR. 

I tried repairing the viveport install to no avail. Tried uninstalling everything to do with htc & vive to no avail. Did a registry clean of any htc crud to no avail.

I can't even download and install the viveport app, because it fails with the " Download Failed, Please check the network connection and try again". Obviously there is no dam network problems cause i can post here with my frustrations. $1200 and i haven't been able to properly use my headset yet. 

I've rebooted many times, tried various usb 3.1 & 3.0 ports and fully deleted anything to do with Vive from the system.

I can't get past the Download Failed prompt at the beginning of the install process.

As you can see from the attached file, there are NO Tracking drivers installed. How can i source them if the download fails from your servers.

How can I do a full reinstall from scratch with all the initial connection prompts again??


Please help..


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It took all night, but I got it sorted. I not only had to uninstall all the vivepirt software, but manually deleted all remnants of "htc" & "vive" from the .TMP folder.

Once this was done it would download and update viveport with the latest software..

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  • 1 year later...
  • 10 months later...

Hi Everyone,

Here's how I fixed this issue -

1). Clicked on Start
2). Typed RUN (then Enter)
3). Typed %TEMP% (into the Run Box)
4). Clicked on OK

Note: The TEMP folder opens in Explorer

5). Select all files (in the TEMP folder)
6). Delete all files (in the TEMP folder)
7). Rebooted

I was then able to install the software again.

I hope that this helps.

Kind Regards,


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