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On 11/2/2019 at 5:09 PM, Blash03 said:

bonjours je n'arrive pas a me connecter a viveport ( please check thé network connection and try again )

Hi, can you let me know if you are still experiencing this issue? If you are, I will get a ticket started for you. 

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  • 1 month later...


I have now lost 6 hours with this very same error.

I Had a blue screen for an unrelated error, while the headset wasn't even connected. Which forced the system to restore to a previous day. On rebooting the headset was no longer detected by SteamVR. 

I tried repairing the viveport install to no avail. Tried uninstalling everything to do with htc & vive to no avail. Did a registry clean of any htc crud to no avail.

I can't even download and install the viveport app, because it fails with the " Download Failed, Please check the network connection and try again". Obviously there is no dam network problems cause i can post here with my frustrations. $1200 and i haven't been able to properly use my headset yet. 

I've rebooted many times, tried various usb 3.1 & 3.0 ports and fully deleted anything to do with Vive from the system.

I can't get past the Download Failed prompt at the beginning of the install process.

As you can see from the attached file, there are NO Tracking drivers installed. How can i source them if the download fails from your servers.

How can I do a full reinstall from scratch with all the initial connection prompts again??


Please help..


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It took all night, but I got it sorted. I not only had to uninstall all the vivepirt software, but manually deleted all remnants of "htc" & "vive" from the .TMP folder.

Once this was done it would download and update viveport with the latest software..

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  • 1 year later...
On 12/27/2019 at 12:54 PM, SuperNikoPower said:

Hi @yobrevar,

I’ve started a ticket on your behalf for this. Our customer are team can look deeper into it. They will reply to the email address you have here on the forums. 

I'm having this issue and on a completely new Windows 10 install.

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