Dowlnoad failed check internet connection ! ?? im connected

[theotakudemon]

I had the same issue so I uninstalled and now it won't reinstall. I've tried everything that has been suggested and nothing has worked. My brand new Cosmos is now literally useless because I can't get Viveport to install or work.

[Cracatoa]

I'm having this issue.  This is inexcusable.  There are no answers posted from HTC on how to fix this.  Several customers have given ideas, but none of them have worked for me.

[Morglin]

There is still not a proper fix out there...

Facing the same issue.
Have tried all kind of things in the following order (and a many combinations of them):
* Uninstalling previous vive software (most likely a mistake as it seems I have no way to restore it)
* Deleted files from the "\AppData\Local\Temp" folder
* Restarted computer multiple times
* Disabled firewall
* Disabled AntiVirus
* Tried with and without VPN
* Edited Firewall settings to allow through ports listed here - https://service.viveport.com/hc/en-us/articles/360037222491-I-am-getting-a-Connection-Failed-error-how-do-I-fix-this-
* Tried 2 different internet provider networks
... and I still get the "Download failed   -   Please check the network connection and try again" error message. 
Yet, when I check the ViveLauncher log files then all the apk files listed there (i.e "https://vr-hwdl.vive.com/assets.apk-FI-59423-v75ig8qkws1sgvf5-.apk") which this app probably tries to download, are accessible when I paste that URL to browser. How difficult would it be do modify the Launcher in a way that it actually can properly find the files it should?

Some lines from error log:
...

 Download file from URL.
[2021-10-06 18:43:36.848 +2 0x2CC INFO LOG] No best priority URL available.
[2021-10-06 18:43:36.926 +2 0xCB4 INFO LOG] <ERROR> ThreadEntryDownloadPackageBySection fail : com.htc.windows.oobe.software_install from https://vr-hwdl.vive.com/assets.apk-FI-85774-nr0t3l2ngxdshsab-.apk Error:SSL connect error(35)
[2021-10-06 18:43:37.051 +2 0x2CC INFO LOG] Section 0 file not found by thread 560
[2021-10-06 18:43:37.067 +2 0x22CC INFO LOG] <ERROR> ThreadEntryDownloadPackageBySection fail : com.htc.windows.oobe.software_install from https://vr-hwdl.vive.com/assets.apk-FI-85774-nr0t3l2ngxdshsab-.apk Error:Couldn't resolve host name(6)

...

[Kei]

I cannot instal viveport, it's on infitity downloading. Is it any link to normal viveport.exe file, not to downloading file?

Edited January 6 by Kei

[Jones.ph_hsu]

Hi Kei,

please contact customer support for assistance: https://service.vive.com/hc/requests/new

 

thank you

[Mad-Frank]

Same problem

raised a ticket but no help.

[Jones.ph_hsu]

Hi Mad-Frank,

where did you try to download the exe, here, https://www.vive.com/us/setup/?

would you please try again?

 

[gladeous]

On 1/6/2022 at 6:27 AM, Jones.ph_hsu said:

Hi Kei,

please contact customer support for assistance: https://service.vive.com/hc/requests/new

 

thank you

Have this happening to me right now...in 2022!!! Tried everything that similar to the posters before me did and nothing. Tried customer support ticket twice and have been ignored both times. Not even an attempt to troubleshoot. These guys are running a scam I'm starting think. Either that or they are incompetent. Not sure if I can stop my payments until this is resolved. 

[gladeous]

On 11/2/2019 at 4:28 PM, webrosc said:

update:- it worked after about 4 fails

couldn't see an edit post option

Any chance you could elaborate what you actually did to make it work? Would appreciate it. 

[Jones.ph_hsu]

On 5/17/2022 at 4:22 AM, gladeous said:

Have this happening to me right now...in 2022!!! Tried everything that similar to the posters before me did and nothing. Tried customer support ticket twice and have been ignored both times. Not even an attempt to troubleshoot. These guys are running a scam I'm starting think. Either that or they are incompetent. Not sure if I can stop my payments until this is resolved. 

Hi Gladeous,

would you please share the ticket number that will check with our customer support for more details

thank you