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bobotron

redeemed Viveport infinity code but i dont have viveport infinity ?

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Hi as the title says, i got my code from my cosmos box and redeemed it but when i redeemed it, it threw me to a page where it asked me for my credit card info for me to pay for viveport infinity.
So i clicked back page and it sent me to an empty shopping basket..
And the code has been redeemed now because it shows as being used/redeemed now

if anyone could help it would be much appreciated! 

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@bobotron - I've migrated your forum post into Viveport's ticketing system so an agent can assist you.

If you go into the Viveport PC Client, click on your profile icon, and then navigate to the redeem page, you may be able to access that specific offer under the "My Gift Codes" section. Incomplete redemption processes can sometimes be accessed via that section. 

Redeem1.jpg.3fc2729367b26f338bf446035f421480.jpgRedeem2.thumb.jpg.51bfb8c6b3dc94e765e48a4ba7dd8c57.jpg

 

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