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About bandwfrog

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  1. @VibrantNebula I do not believe the issue to be IP address-related. If that were the case, I have to think that both my account profile and store profile would be synced to the wrong country. This was not the case. Furthermore, I go on plenty of sites, make purchases online regularly and this has never happened. Only on the Viveport platform. With regards to malware infection: Highly doubtful. I set up the Viveport account on a brand new (less than a week old) gaming computer. All set up with anti-virus/malware protection. And I had gone on no more than 3 or 4 websites, includi
  2. Update: I created a second Viveport account, with a different e-mail address. Before setting it up, I cleared my browser's history, including cookies. The same issue happened again: My profile location was set to US. I made sure to set up the store location to US also (took a screenshot). When I went to purchase an Infinity yearly subscription, the store location was again UAE. Frustrating, to say the least. I hope your CS team will be able to get back to me in a timely manner AND, as importantly, extend the promotional price + free games I would have received if not for the issue
  3. Hello VibrantNebula, I appreciate the reply and help but I'm not sure I am going to get the support I need from your CS team before the end of the promotion. I did receive an e-mail confirmation of the CS ticket you created but it is the same generic response I received last week when I submitted my own CS ticket. It says I can expect a response within 24 to 72 hours. The Holiday promotion is over in 12 hours... Any way you can tag the ticket as "Urgent"? Thank you. Olivier
  4. Hello all, Any help will be appreciated. I created my Viveport account, which is correctly set in the US. I tried to sign up for an Infinity subscription2 days ago and somehow, my location in the store in United Arad Emirates so the pricing is displayed as UAE currency. Anybody knows how to change the Location setting in the Store if it can be done? I have to add that something was up with the Viveport platform when I tried to purchase the subscription 2 days ago. I recorded the weird loops I was stuck in. The plans options changed on me. I couldn't log out. My members
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