Every attempt to contact support and discuss the issue was ignored, I submitted a cancellation request form before being charged but for some reason the subscription was not cancelled. What's worse yet is I'm even using the service, it was in my opinion not worth it. It took 3 cancellation request forms all filled in and submitted before the subscription was actually cancelled. I know amazon got into a bit of trouble a few years back for taking a similar stance with their prime service and ended up paying millions in fines. I would not be surprised if the same happened here. I would say refusi