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VibrantNebula

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  1. @Goodjt, If I had to guess - the on/off may have led to a voltage or current spike to the basestation which have have damaged an internal part. Nikopower set up a support ticket but you can also try collecting the serial number from the back of the station and directly contacting hardware support via www.vive.com/support -> contact us -> contact us which may be faster as it directly connects to a hardware team. Tell them you have a base station with a blinking red light and need a repair RMA.
  2. @El homebre - I've started a Viveport support ticket with the email address associated with your account.
  3. @bobotron - I've migrated your forum post into Viveport's ticketing system so an agent can assist you. If you go into the Viveport PC Client, click on your profile icon, and then navigate to the redeem page, you may be able to access that specific offer under the "My Gift Codes" section. Incomplete redemption processes can sometimes be accessed via that section.
  4. @Willits - This is a standard verification procedure used by the majority of subscription/reoccurring services as well as trial-based offers. It has a three-fold primary purpose: Firstly it helps prevent fraud/misuse of promotional offers (i.e. multiple resumptions) by tying it to a payment method which serves as an authentication method. Secondly, it ensures a seamless transition from a trial subscription to a paid membership without any disruption of service. Lastly, it serves a legal purpose in the back-end and as a unique identifier for authentication and account management. Virtually every single free trial requires this step (i.e. Netflix, Audible, Hulu, Canva, Spotify, Play Music, Adobe CC, LinkedIn Premium, ect...). Viveport would actually be deviating from the norm by not requiring it - I actually can't think of a monthly service where you don't have to input payment details to redeem a free trial. If you're not okay with converting it to a full membership, you just have to go into the console and cancel the membership before the trial is up - you'll still have access until your trial period ends.
  5. @vrlabstation1 - I'm migrating your question into a ticket to connect with our arcade team for further support. BTW, If you're trying to launch consumer Viveport (paid or Infinity) via a third party arcade launcher like Springboard in an arcade/commercial-use setting, you'd actually be violating our platform EULA/TOS as well as the licensing agreement of each of the individual applications you're launching. Commercial use requires a commercial use license and isn't covered under a standard consumer use license - this is true of all platforms (Steam has the Steam Site Licensing Program for instance). Viveport Arcade would be the proper licensing platform and launcher in a arcade/commercial-use setting in regards to Viveport apps.
  6. @Schweppes - As I said in your other posts, I've converted your forum post into a ticket and have also sent some internal email surrounding the bug you're encountering. The support ticket will be the primary way for our techs to communicate with you. Our offices in Taipei (where the relevant teams sit) were unexpectedly closed on Friday/Saturday due to Typhoon Lekima - those teams should be coming back online shortly.
  7. @PieterPW - I've generated a support ticket with the email address associated by your account so I can have a technical specialist weigh in on what's happening here. Based off your report, I can imagine it being potentially related to fire walls - ensure Windows Defender firewall is whitelisting the client - here is a current list of our port configs and firewall wildcards.
  8. @Havrefluff - I've generated a support ticket with the email address associated with this account so we can get this fixed, please be on the lookout for that email thread. In the future, you can email customerservice@viveport.com directly for assistance with the Viveport platform.
  9. - I agree, as HMD's differentiate, there may be cases where the UX is more closely linked to hardware which makes user-reviews even trickier. I'll touch base with the Viveport product team to see what their thoughts on how we're planning for the future as we're starting to see some of that divergence with recent releases.
  10. , I've forwarded your feedback to the Viveport product team - that does seem like a UX choke point, thanks you voicing your feedback in our community!
  11. Are you referring to the desktop client or the web view? You shouldn't be able to see Focus content on the desktop client. We've added dozens of parameters and filters in the last year; I can certainly see how not having persistence poses a UX problem. I sit next to the product leads for Viveport and am more than happy to raise this feedback to them on Monday :) It may already be on their radar/roadmap but I will certainly make an inquiry regardless.
  12. , As it says above, "After you create your superhero, you can take a screen shot, make a gif, or even make a YouTube video and upload it here in this thread.". If the post above is your submission, you've successfully entered the contest. I dig that you went full comic book for your scene.
  13. - That's HBO's call, not ours. Our content teams are certainly lobbying to secure additional territories but ultimately it's HBO's decision as to which countries they'll allow the experience to be distributed in. As the platform, we basically enact the distribution settings that HBO has opted for in our developer console; we had no role in deciding the current availability. Beyond the Wall is currently available in English in the U.S., Brazil, Mexico, Argentina, the U.K., and Canada as of this post.
  14. Any modern animated film such as a Pixar film would be super cool. Based on how they're created, it's possible to bring most of these assets into VR and render them real-time. Pixar showed this off with Finding Dory a few years back.
  15. , They originally coded an implementation in the backend but hadn't implemented a front-end UI because at that point, both the back end and the front end architecture was rolling over to the Infinity architecture. In any case, we hope to fully deploy this feature to Infinity within 1 or 2 client update releases which translates into this feature being fully released somewhere around the end of April/Start of May.
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