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VibrantNebula

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VibrantNebula last won the day on October 2 2019

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  1. @Hoody Nynja Checked in with that team and they're indeed requesting that you use the report issue feature (which also generates a proper support ticket) Please do so here:
  2. @Hoody Nynja - I wasn't able to reproduce the OBS blockage on two PC's using a variety of games. I'll pass this along to another team in a different office to see if their able to reproduce - OBS works perfectly normally for me on both Steam and Viveport builds. @Hoody Nynja - Last week we launched a WiFi streaming for Viveport -> Vive Focus Plus. It shouldn't pop up unless it detects a Vive Focus Plus on the same network. Can you please describe your setup in greater detail and use the Report Issue feature in Viveport -> Settings -> Report Issue. That will upload a log to us for inspection. We'd need more details to try and take a stab and what's happening here
  3. @Hoody Nynja Happy to pass this request along to the Viveport PC client product team. That said, I think the color schema is intentionally white to differentiate from Steam/Oculus for both branding and legal reasons.
  4. @Hieveryone, You cannot use Infinity for commercial applications - it violates not only Viveport's terms of service but it also violates the licensing agreement with the developer/publisher and they can potentially take action against you. Infinity is strictly a consumer licensing model. We actually operate an arcade platform called Viveport Arcade that's specifically for your type of use case. I've generated a support ticket with the email address associated with your forum account to connect you with the arcade team who can answer any questions you may have. Cheers!
  5. @ceabbott2 - Viveport's support is not handled by our live chat - that's mainly for hardware support. As Viveport supports numerous headsets it's handled by an internal team that's completely separate from our live chat team. We're still working on separating out the customer service flows but it takes a while to implement these changes due to how complex these systems get in practice. You can directly reach Viveport's support team via customerservice@viveport.com or via https://service.viveport.com/hc/en-us/requests/new. I've generated a ticket via the email address associated with your forum account's email address.
  6. @Goodjt, If I had to guess - the on/off may have led to a voltage or current spike to the basestation which have have damaged an internal part. Nikopower set up a support ticket but you can also try collecting the serial number from the back of the station and directly contacting hardware support via www.vive.com/support -> contact us -> contact us which may be faster as it directly connects to a hardware team. Tell them you have a base station with a blinking red light and need a repair RMA.
  7. @El homebre - I've started a Viveport support ticket with the email address associated with your account.
  8. @bobotron - I've migrated your forum post into Viveport's ticketing system so an agent can assist you. If you go into the Viveport PC Client, click on your profile icon, and then navigate to the redeem page, you may be able to access that specific offer under the "My Gift Codes" section. Incomplete redemption processes can sometimes be accessed via that section.
  9. @Willits - This is a standard verification procedure used by the majority of subscription/reoccurring services as well as trial-based offers. It has a three-fold primary purpose: Firstly it helps prevent fraud/misuse of promotional offers (i.e. multiple resumptions) by tying it to a payment method which serves as an authentication method. Secondly, it ensures a seamless transition from a trial subscription to a paid membership without any disruption of service. Lastly, it serves a legal purpose in the back-end and as a unique identifier for authentication and account management. Virtually every single free trial requires this step (i.e. Netflix, Audible, Hulu, Canva, Spotify, Play Music, Adobe CC, LinkedIn Premium, ect...). Viveport would actually be deviating from the norm by not requiring it - I actually can't think of a monthly service where you don't have to input payment details to redeem a free trial. If you're not okay with converting it to a full membership, you just have to go into the console and cancel the membership before the trial is up - you'll still have access until your trial period ends.
  10. @vrlabstation1 - I'm migrating your question into a ticket to connect with our arcade team for further support. BTW, If you're trying to launch consumer Viveport (paid or Infinity) via a third party arcade launcher like Springboard in an arcade/commercial-use setting, you'd actually be violating our platform EULA/TOS as well as the licensing agreement of each of the individual applications you're launching. Commercial use requires a commercial use license and isn't covered under a standard consumer use license - this is true of all platforms (Steam has the Steam Site Licensing Program for instance). Viveport Arcade would be the proper licensing platform and launcher in a arcade/commercial-use setting in regards to Viveport apps.
  11. @Schweppes - As I said in your other posts, I've converted your forum post into a ticket and have also sent some internal email surrounding the bug you're encountering. The support ticket will be the primary way for our techs to communicate with you. Our offices in Taipei (where the relevant teams sit) were unexpectedly closed on Friday/Saturday due to Typhoon Lekima - those teams should be coming back online shortly.
  12. @PieterPW - I've generated a support ticket with the email address associated by your account so I can have a technical specialist weigh in on what's happening here. Based off your report, I can imagine it being potentially related to fire walls - ensure Windows Defender firewall is whitelisting the client - here is a current list of our port configs and firewall wildcards.
  13. @Havrefluff - I've generated a support ticket with the email address associated with this account so we can get this fixed, please be on the lookout for that email thread. In the future, you can email customerservice@viveport.com directly for assistance with the Viveport platform.
  14. - I agree, as HMD's differentiate, there may be cases where the UX is more closely linked to hardware which makes user-reviews even trickier. I'll touch base with the Viveport product team to see what their thoughts on how we're planning for the future as we're starting to see some of that divergence with recent releases.
  15. , I've forwarded your feedback to the Viveport product team - that does seem like a UX choke point, thanks you voicing your feedback in our community!
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