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VibrantNebula

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  1. @DAnEq SteamVR has a built in media player that can always be a helpful sanity check. Go to SteamVR -> Media player. Drag and drop your file and then chose 360 mono. For me the image is rendering correctly from a technical standpoint but the image composition itself is flawed. The prospective of the camera is only 1M or so off of the ground and is really close to the counter. When doing these types of shots - the camera needs to be at a standard eye-level for your target audience (~1.3-.1.9m; sex and ethnicity play into this) not too close to any object in the environment because closer objects occupy up more angular resolution. The camera is basically set up from the prospective of a child at that height hence why everything looks bigger (at least to an adult). The camera generally should be at least 1m away from objects to prevent this type of scale distortion.
  2. @Nortz Digital bundle codes are time sensitive and can adjust to the current bundle offering which happens to be 6 months. Black Friday was over 215 days ago - that's a really long time to wait to redeem the offer and while the bundle code is still valid, it's simply redeeming for the current bundle offering. I've started a support ticket with the email address associated with your account. Viveport's care team can make a determination on what could possibly be done in this situation.
  3. @grillausmc - the Viveport code is the hardware bundle code. Redeem it via www.vive.com/code
  4. Hey all - sorry for not follow up on this. This is a known issue that was never fixed/updated since we planned on depreciating the currently VR client completely in favor of a new client built from the ground up. Everything is now a moving target due to COVID but as it pertains to the current public client - you're not supposed to be able to teleport and walk around the platform and being able to access the teleport caster is a bug.
  5. @itsTimeLordXD You can message vive_care@vive.com for assistance with your Alyx code. Just tell them that you can't access your Alyx code and provide them with your vive.com order number or your retailer's proof of purchase and they'll be able to correct the situation. You can also try using the bundle code lookup tool here.
  6. @twotonsosalt - Yes - redeem that at www.vive.com/code and select Alxy during the redemption flow. Hardware bundles change with time so it's better to print a general code physically and then update the bundle digitally.
  7. @twotonsosalt - The code is on the cardboard insert that's the first thing you see when you open the box.
  8. @floraa - We don't have a cloud-save SDK. For the most part, all save files are on your local disks.
  9. @dazzle1 - I've sent you a PM with info on who to contact
  10. @Crybabycry - I've generated a support ticket with the email address associated with your forum account.
  11. @coordinatorvr It varies by whichever promotion you're taking advantage of. Most of our headsets like Cosmos currently offer a 6 month promo as you stated. I've converted your forum post to a ticket so an account specialist can verify what's happening in the backend.
  12. @itemforty As said above - we do support Odyssey and have actually partnered in the past with Samsung on some cross-marketing. The key is that you need to use SteamVR for Windows Mixed Reality and that you need to have your headset fully booted and launched into a blank SteamVR compositor before launching the game.
  13. @samps984508 Which email contact are you emailing? I've converted your forum post into a ticket and have asked a manager to escalate your case.
  14. @Virtual Gamesterz - Viveport primarily hosts SteamVR enabled builds so it's similar to launching any Steam build via SteamVR mode. Since Pimax headsets are SteamVR headsets - any title that's listed to work for Vive/Vive Pro/Index ought to work with your Pimax. Your main issue will be controller mapping - if you're using Vive wands, anything that's listed as compatible with Vive ought to work but it will be more complex with knuckles and lesser known controller types. That said, Pimax has a really really small market share so we don't directly QA against those HMDs nor do we offer an option in our developer console for developers to specifically state that they've developed their content to specifically be optimized for Pimax.
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