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Synthesis

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Posts posted by Synthesis


  1. @jkornacki

    Hi there,

    We didn't see your post earlier as there was a bug with the forums that didn't alert us of new posts properly. I'm going to send you a PM with some instructions, but I want you to know that we're going to take care of your headset for you and resolve this issue.

    Thank you,

    -Jack S


  2. @Hawckey

    Thanks for asking. Answering your questions in order:
    -Yes, in general please stick to the default supplied cables that come with the kit.
    -I can't say for sure if it's impossible to solve that issue as it's going to depend on many factors beyond our control once you start using 3rd party equipment.
    -It might help, but I can't say for certain.

    Thank you,

    -Jack S


  3. @mika21

    It if you can, bypass the linkbox and try changing the cables. If that doesn't work, it may be the headset itself in which case you will want to get it it repaired. You can contact support at www.vive.com/support > Contact Us > Contact Us > Live Chat

    Thank you!

    -Jack S


  4. @Tellight

    So a couple of things: First, make sure that you are using the HDMI cable to the GPU. You can use displayport for your monitors. Do not use an adapter. Check all your cables. Remove them and then plug them back in firmly. Go through the set up process again since you never got it fully working. When you plug you Vive in, your PC should recognize it and install drivers the first time.

    Thank you,
    -Jack S


  5. Hi @Penguin

    Unfortunately, like all machines, wear and tear over time has an effect even on our VR equipment. The rotor spins 60 times a second and is required to maintain milimeter level tracking that entire time. As you've experienced, once it starts to fail, it will only continue to degrade over time (one of the reasons we recommend getting it fixed as soon as possible.)

    You can try using the sync cable or reducing the difference between your base stations to increase tracking accuracy, but ultimately that's just buying yourself time. You will need to replace it sooner or later.

    Thank you,

    -Jack S


  6. @Tannin

    Based on your description, it might just be the cable. The way you can tell is remove the 3-in-1 cable and then use the short USB and HDMI cables that normally go between the PC and the Linkbox. See if that works. You can also just bypass the linkbox too in case that's the problem. If it's just your cable, that's a pretty easy fix. Let me know what you find!

    Thank you,

    -Jack S


  7. Do you have any other wireless signals in the room that might be operating on 2.4ghz at enough output that they could be interfering? If so, that could be the problem. You'd also have issues with the Controllers if that was the case, likely. You could also check the USB ports, try swapping them, switching to USB 3.0 if you're not already using that and reinstalling the drivers.

    Thank you,

    -Jack S


  8. @Eagle1234

    First thing to do is check all the connections and make sure everything is plugged in firmly where it's supposed to be. It's possible that during play, the movement could eventually pull something loose depending on how vigorous your activity is.

    If that seems fine, the next step would be reinstall your Vive drivers. You can do this through the SteamVR settings.

    Thank you,

    -Jack S


  9. @Kenny

    I looked into the BIOS situation with some HP PCs, and it seems that the advanced options not readily available as they might usually be. It's possible that you're not able to ensure that the PCIe slots are running at 3.0 levels of power. You may want to contact HP about that. I'd also suggest updating the BIOS if you're not already on the latest version.

    The wireless card draws a lot more from the CPU than the Vive does wired. Have you tried tweaking the supersampling and motion smoothing settings in SteamVR?

    Thank you,

    -Jack S

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